PJC – Our “A to Z” Approach

In the late nineteen eighties and early nineteen nineties, when the ISO Standards were first released, our philosophy was to train people within organizations to write documentation and implement the standards on their own. We had developed training courses for ISO Coordinators to attend and put them on in nearly 40 cities throughout the USA. Although this helped make us a household name in the area of ISO Training, we found that the people who had attended our courses were having a difficult time applying what they learn to their own operation and they had their regular duties to take care of as well. Needless to say it was taking them too many man hours just to complete the documentation. Some continued to struggle and others gave up…until a mandate came down from their customers. Then the cries for HELP began.

We listened closely to our customers. Even though they appreciated the training courses, they just didn’t have the necessary time and expertise to complete the documentation and implement the standard in time to meet the mandate by their customers. We knew that preparing for certification to an ISO based standard seemed like a monumental task. So we developed our “A to Z” program designed to enable companies to continue operating normally, while we wrote their documentation and guided them through the implementation process.

Our Streamlined Approach to ISO 9000 Certification is broken down into Four Phases:

1. Gap Assessment:
   Comparing your current quality management system to the standard requirements; identify any nonconformities and recommend actions to achieve conformity.
2. Documentation:
   We recognize that you’re the expert in your business. At PJC our job is to look at the operations you perform, and then write the Quality manual and procedures to enable you to continue doing them, without making major changes that adversely affect quality and productivity AND ensure conformity to the requirements of the standard.
3. Implementation:
   Our certification consultant will assist your organization in implementing its procedures, ensuring conformity to the standard. Proper implementation brings your organization many benefits, including improved customer satisfaction, increased market share and competitive strength.
4. Internal Audit:
   The standard requires that once a quality management system is established, an unbiased internal audit must take place. PJC will conduct the initial internal audit to monitor your implementation and success of all departments in achieving conformity to the standard. We will assist in taking corrective action to eliminate any nonconformities found during the internal audit, ensuring a successful registration audit.