Benefits of ISO 9001 Certification

What is the benefit of ISO 9001? That’s the question asked by many companies that are on the fence as to whether, or not they will gain anything from it. Over the years I have gone back to clients we have prepared for certification and asked what their biggest benefits have been from becoming certified, and below are a few of the most common answers.

Increased Business

There are many companies that will only buy from suppliers that are ISO 9001 certified. This is a big untapped market for companies that have never been certified before. Once you’re certified, placing the ISO 9001 Certified logo on your website, brochures, and social media sites is a good place to start and don’t forget to educate your sales team on the benefits. Review previously lost prospects due to not being certified and reach back out to them now that you are. These are all good ways to increase your business with ISO 9001.

Improved Productivity and Employee Satisfaction

When adding ISO 9001 properly, one of the first things that happen is an increase in morale. Giving employees a voice in the quality process, gives them ownership in the system and individual accountability moving forward. Employees working in the process have firsthand knowledge of what their unnecessary procedures are. By documenting these procedures and having discussions with management on where these unnecessary steps can be eliminated, it increases productivity and improves employee satisfaction.

Continuous Improvement

ISO 9001 standard requires the organization to continually improve the suitability, adequacy and effectiveness of the QMS (quality management system). ISO 9001 also requires management reviews. These reviews need to include decisions and actions related to opportunities for improvement including changes to the QMS, and any resources needed to accomplish the improvements. You can only consistently improve if you are always looking for ways to do so.

Enhanced Customer Satisfaction

By monitoring the expectations of the customer, and their perception of how well the company has achieved them, it allows the company to identify additional areas for improvement. This increases customer satisfaction over time.

Conclusion

ISO 9001 can enhance your business operation in several ways by making it more efficient, allowing you to streamline your processes, open a new marketable customer base, reduce overall costs, enhance employee/management engagement and improve customer relations. Contact Perry Johnson Consulting at [email protected] for easy set up and implementation of ISO 9001.

Author: Ralph Black – Business Development Manager

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